Crisis Chat etiquette
• Use a computer or mobile phone with a strong internet connection to minimize disruptions.
• Use respectful language.
• Stay focused on the chat and respond consistently. Limiting multitasking can help.
• If you need to step away from your computer, let us know or end the chat, and come back when you have more time.
If the service appears “offline” or “busy”, please call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255) – we are available by phone call 24/7.
If you or someone you know is in danger or needs immediate medical attention, please call 9-1-1 immediately.
Crisis Chat reserves the right to terminate your access if you violate these Terms, including by engaging in the prohibited uses described above or for other reasons not outlined here.
For example, we might determine that you'd be better served by a different kind of support or that you require service beyond those that we can reasonably provide to you. Crisis Chat may
terminate or suspend your access to all or part of crisis chat services, without notice, for any conduct at our sole discretion.
USE OF THIS SERVICE IS BOUND BY THESE TERMS AND CONDITIONS. Please read the following statements before using this service. By using this chatline, you agree to the terms described below.
If you don't agree to the terms, you may not use this service.
YOUR PARTICIPATION IN CRISIS CHAT DOES NOT CONSTITUTE MENTAL HEALTH CARE OR TREATMENT AND DOES NOT CONSTITUTE AN ATTORNEY-CLIENT RELATIONSHIP, A THERAPIST-PATIENT RELATIONSHIP OR ANY OTHER
SORT OF CONFIDENTIAL RELATIONSHIP. THIS SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 9-1-1 IMMEDIATELY.